Emergencies

Emergency or Urgency?

Call us on 01617475555 to make an appointment. Our Team members will ask about your symptoms and we can advise what to do next.

  • New patients will need a full sight test appointment. If you’ve already had a recent sight test with us then you may only need a clincial assessment.
  • Please don’t wait for things to go away or get better. Serious eye conditions can have devastating effects to your vision within 24 hours, the symptoms are not always very obvious.

An eye emergency is regarded as a sight-threatening situation or condition.

An emergency might include:

  • Sudden loss of vision
  • Sudden changes in vision
  • Painful eye/eyes

Other common issues:

  • dry, gritty, irritable and uncomfortable eyes
  • foreign bodies in the eye
  • red eye or eyelids
  • ingrowing eyelashes
  • watery discharge
  • changes in vision
  • conjunctivitis
  • dry eye
  • subconjunctival haemorrhage (sounds terrible but is nothing to worry about)

Don’t search the internet for answers to eye-related issues as you will likely find descriptions and photos of worse case scenarios that may upset you.

Not all situations require a hospital referal or emergency treatment. You can seek advice or help by speaking to your local Optician, GP or Pharmacist.

We are not open 24/7 so if you are unsure then phone NHS 111 for advice about your symptoms.

If you’re not sure where to go, call NHS 111 for advice 24 hours a day, 365 days a year. It is free to call from landlines and mobiles.